Refund policy

  • M.S. Trading Company does not accept returns or refunds 
    on any product once delivered, except in cases of 
    manufacturing defects covered under warranty.
  • If you receive a defective product, contact us within 
    48 hours of delivery via WhatsApp at 0310-2243828 with 
    photos or video of the defect. We will arrange a 
    replacement or repair at our expense.
  • No returns for change of mind, incorrect orders placed 
    by the buyer, or products that have been used.
  • All Orchid products carry 6 months warranty.
  • All Eunsung SilverStar products carry 1 year warranty.
  • Promotional bundle deals cannot be combined with discount codes. Only one offer applies per order.
  • Video Review (10% Off): Valid on your NEXT order after submitting a genuine product-usage video (minimum ~20-30 seconds). Applicable on ONE (1) single product only, ONE TIME per customer. Not valid on bundle/deal offers or bulk orders.

    INDUSTRIAL EQUIPMENT RETURN & REFUND POLICY M.S. Trading Company deals in premium commercial machinery. To maintain our quality standards, we enforce a strict return protocol.

    • No "Change of Mind" Returns on Used Equipment: We do not accept returns on any machine that has been unboxed, filled with water, plugged in, or used. Once an iron or steamer is operated, it is classified as used industrial equipment and cannot be returned for a refund.

    • The Unboxing Video Requirement: To claim a refund or replacement for an item damaged during courier transit, the buyer MUST provide a clear, uncut unboxing video showing the sealed parcel being opened and the damage immediately identified. Without an unboxing video, transit damage claims will be rejected.

    • Defective on Arrival: If a machine is completely dead on arrival (manufacturing defect), it must be reported within 24 hours of delivery. It will fall under our Warranty Claim process for immediate repair or replacement.